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Frequently Asked Questions

Here at Bonsu Butter, we believe in providing not only exceptional skincare products but also outstanding customer service. We understand that you may have questions about our luxurious whipped body butters, our brand values, and how to make the most of our products.

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To assist you in your journey to healthy, radiant skin, we've compiled a comprehensive list of frequently asked questions and informative answers. Let's explore the world of Bonsu Butter together!

  1. What is body butter, and how is it different from regular lotion?​​  Body butter is a thicker, more luxurious moisturizer that contains a higher concentration of nourishing ingredients like shea butter, cocoa butter, or coconut oil. It's designed to provide intense hydration and is often preferred for dry or very dry skin, whereas lotions are lighter and best for everyday use.

  2. How do I use body butter effectively? Apply a small amount of body butter to clean, dry skin. Gently massage it in, paying extra attention to areas prone to dryness like elbows, knees, and feet. It's best to use body butter after a shower or bath when your skin is still slightly damp for maximum absorption.

  3. Is your body butter suitable for all skin types? Yes, our body butter is formulated to cater to a wide range of skin types. However if you have a skin condition, please consult with your healthcare provider before use.

  4. Are your products cruelty-free and vegan? Absolutely! We are committed to cruelty-free and vegan practices. None of our products or ingredients are tested on animals, and our formulations do not contain any animal-derived components.

  5. My whipped body butter melted. Can I still use it? Yes. Whipped body butter may soften or melt in warmer climates, either in transit or your storage environment. This is a natural characteristic of its rich, nourishing ingredients. To restore its original consistency, simply place it in a cooler environment or refrigerate briefly. Its quality and effectiveness remain unchanged despite temporary changes in texture.

  6. Can I use body butter on my face? While body butter is designed primarily for the body, it can be used on the face in some cases. However, we recommend using a product specifically formulated for facial skin, as the skin on your face is more delicate and may have different needs.

  7. Do your body butters contain any harmful chemicals or additives? No, we take great care to create products that are free from harmful chemicals and additives. Our body butters are formulated with natural and skin-loving ingredients, and we avoid using parabens, sulfates, and synthetic fragrances.

  8. How long does a jar of body butter typically last? The longevity of a jar of body butter depends on how often and how much you use. On average, a standard-sized jar should last several months to a year when used as directed. A little goes a long way because body butter is highly concentrated.

  9. Can I use body butter during pregnancy? Yes, our body butter can be used during pregnancy, but it's always a good idea to consult with your healthcare provider for personalized skincare recommendations, especially if you have any specific concerns.

  10. Do you offer any scented body butters? Yes, we offer a variety of scented body butters with natural fragrances like lavender, vanilla, citrus, and more. We also have unscented options for those with sensitivities or preferences.

  11. Can I return or exchange a product if I'm not satisfied? We want you to be completely satisfied with your purchase. If you're not happy with a product, please contact our customer service team, and we'll be happy to assist you with a possible refund based on our return policy.

Get in Touch

Feel free to contact our customer support if you have any additional questions or concerns. We're here to help!

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