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Return & Shipping Policy

At Bonsu Butter, customer satisfaction is our priority, and we are committed to resolving any issues with your order to the best of our ability.

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Return Policy:

Due to the nature of cosmetic products, we cannot accept returns or exchanges for body butter purchases.

We take pride in the quality and integrity of our Bonsu Butter products. As our products are natural and handmade, slight variations in color and/or texture may occur between batches. If you experience these differences, please understand that the product is safe to use and remains of the highest quality. However, to maintain hygiene standards and ensure the safety of our customers, we are unable to accept returns or exchanges on body butter products once they have been opened or used.

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Refund Policy for Incorrect or Damaged Items:

In the rare event that you receive an incorrect or damaged item, please contact our customer service team within 7 days of receiving your order. We will gladly assist you in resolving the issue by providing a replacement or issuing a refund.

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To facilitate a smooth resolution, please provide clear images of the incorrect or damaged item along with your order details when contacting us. Our team will work diligently to address the situation promptly and ensure your satisfaction with our products.

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Additional Information:

  • Error with Your Order: Should there be an error with your order, please contact us within 24 hours upon receipt of your package at support@bonsubutter.com.

  • Weather-Related Melting: If products melt due to weather conditions during shipment, refunds, returns, or exchanges will not be provided. We recommend refrigerating the product upon arrival to restore its intended consistency.

 

Shipping Methods and Timeframes:

  • We offer standard shipping services for all orders within the continental United States.

  • Orders are typically processed and shipped within 1-3 business days from the date of purchase, excluding weekends and holidays.

  • Delivery times vary depending on the shipping method selected during checkout. Standard shipping typically takes 3-7 business days for delivery after the order has been processed.

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Shipping Costs:

  • Shipping costs are calculated based on the weight of the package and the destination address. The shipping fee will be displayed during the checkout process before payment confirmation.

 

Order Tracking:

  • Once your order is processed and shipped, you will receive a shipping confirmation email containing tracking information. This allows you to track your package's journey and estimated delivery date.

 

International Shipping:

  • At this time, we only offer shipping within the continental United States. We do not currently ship internationally.

 

Address Accuracy:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

 

Stolen Packages:

  • In the event that you receive notification that your package has been delivered but did not receive it, we recommend contacting USPS to investigate any potential issues or discrepancies in their system.

 

Damaged or Lost Packages:

  • If your package arrives damaged or is lost in transit, please contact our customer service team at support@bonsubutter.com within 7 days of expected delivery. We will assist you in resolving the issue promptly.

 

Products Melting in Transit:

  • During warmer months, it is highly recommended that your product is delivered to an indoor location. Hot temperatures can cause body butter to melt. Once the product is in a cooler environment for a while, the texture will harden again.

 

Shipping Restrictions:

  • Due to the nature of our products, we are unable to ship certain items internationally or to specific locations within the United States where restrictions may apply. Please review our product pages or contact us for more information on shipping restrictions.

 

Shipping Delays:

  • While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions or carrier delays may impact delivery times. We appreciate your understanding in such situations.

 

Contact Us:

  • If you have any questions or need further assistance regarding shipping, please feel free to reach out to our customer service team at support@bonsubutter.com. We are here to help!

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